Help & Support

We're here to help you get the most out of Food Allergy Tracker.

Contact Support

We typically respond within 24 hours.

Common Issues

How do I cancel my subscription?

  1. Open your iPhone Settings.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Find Food Allergy Tracker.
  5. Tap Cancel Subscription.

How do I delete my account and data?

Open the app → Settings → Delete Account. This permanently removes all your data.

How do I restore a previous purchase?

Open the app → tap on any premium feature → on the paywall screen, tap 'Restore Purchases' at the bottom.

The label scanner isn't working

Make sure you've granted camera permission in iPhone Settings → Food Allergy Tracker → Camera. Ensure good lighting and hold the label steady.

My subscription isn't showing as active

Try force-closing the app and reopening. If the issue persists, go to the paywall and tap 'Restore Purchases'. If it still doesn't work, contact us.

Frequently Asked Questions

Food Allergy Tracker is a mobile app that helps you track food intake, log symptoms, and use AI to identify potential food sensitivities and triggers. It searches multiple food databases, scans labels in 18+ languages, and runs correlation analysis between what you eat and how you feel.

No. Food Allergy Tracker is a personal tracking tool only. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions.

Point your camera at any food product label. The app uses OCR (optical character recognition) to read the text, automatically detects the language (18+ supported), translates it to English, and checks against your personal allergen profile.

We search USDA, Health Canada, Open Food Facts, Edamam, and allow you to add custom foods. This gives you access to millions of food products worldwide.

Once you've logged enough food and symptom entries (at least 5 of each), the AI analyzes patterns between what you eat and your symptoms. It identifies correlations, reaction timing, severity trends, worst times of day, and suspected trigger ingredients.

Yes. Your health data is stored securely using Supabase (servers in Canada/US). It is never sold to third parties or used for advertising. You can export or delete all your data at any time from Settings.

Go to your iPhone Settings → your name → Subscriptions → Food Allergy Tracker. You can cancel anytime. Your subscription remains active until the end of the current billing period.

Yes. Open the app, go to Settings, and tap 'Delete Account.' This permanently removes all your data from our servers. This action cannot be undone.

Yes, Food Allergy Tracker works on both iPhone and iPad.

We include 14 common allergens (milk, eggs, peanuts, tree nuts, wheat, soy, fish, shellfish, sesame, mustard, celery, lupin, molluscs, sulfites) plus unlimited custom allergens. You can also set dietary profiles like vegan, vegetarian, gluten-free, kosher, and halal.

App Information

Current Version: 1.21
Requires iOS 15 or later
Compatible with iPhone and iPad

Important: Food Allergy Tracker is not a medical device and does not provide medical advice, diagnosis, or treatment. Results are for informational purposes only. Always consult a qualified healthcare professional.